Here for every journey.
Questions about your order, installation or data connection? Get in touch with the Novestia team.
Order support
Questions about your order, plan details and delivery information.
↗Technical support
Get help with eSIM installation, activation and connectivity.
↗Partnerships
Contact us about creator, hotel, agency or business partnerships.
↗How can we help you?
Send your request using the form below. Choosing a topic helps us understand your message.
Frequently asked questions
Where can I find installation help? +
Our How It Works page explains installation on iPhone, Samsung and Pixel. For unresolved issues, use this form to contact support.
My data is not working. What should I check? +
Check that the travel eSIM is enabled and selected for mobile data. Enable roaming on that eSIM if required by your plan and review any network or APN instructions.
What should I include in an order inquiry? +
Include your order number and describe the issue. Your phone model and destination may help. Do not share private activation details.
Can I become a creator, hotel or agency partner? +
You can submit your proposal under Business partnership. Briefly describe your work and proposed collaboration.
Planning your next journey?
Explore eSIM plans for your next destination.